Shipping policy

Last Updated: June 2026

Thank you for shopping with Secret Silk. We are committed to delivering your order safely and efficiently.

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping & Delivery

We currently deliver across Pakistan.

Estimated Delivery Times

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on location, courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment is completed.

  • Free shipping promotions may be offered on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped, you may receive tracking information via email, SMS, or WhatsApp, where available.

Customers can use the tracking details provided to monitor the status of their shipment.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order.

Secret Silk is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • High order volumes

  • Events beyond our reasonable control

We appreciate your patience and understanding in such situations.

Damaged or Missing Orders

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the package and product (if applicable)

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Secret Silk

Email: support@secretsilk.store

Phone / WhatsApp: +92 317 0320331

Website: secretsilk.store

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